First, make sure the email address your client has on their profile is accurate. If it is, there may be a delay due to their email server (i.e.: Hotmail, Yahoo or Gmail). You may also have them check their spam or junk mail folders, as sometimes the program will flag an email from our program as this type. If it does end up in a junk folder, ask your client to flag those messages as "Not Spam" so they won't get stuck in the future.

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